Free express shipping in Spain


These are the frequently asked questions we receive. If there is something that does not answer your question, please write us an email to or fill out the form below.

Questions about purchasing

Some frequently asked questions about how to buy at Pilatus.

How do I buy at
  • Choose the category (choose between our different models).
  • View the item/s that interest you. With one click you will enter the item file where you can see photographs, colors, available sizes, price and other details.
  • Select the color and size and add the item to the basket. Below you can choose to continue shopping or place an order.
  • Once you have entered your details, check that they are correct and press “pay” to complete the payment.
  • You will receive an email confirming the “receipt of the order”.
  • Once the order has been shipped you will receive a “shipping confirmation” email with the tracking number.
In which countries can you shop online?

Currently in Spain and Portugal. If you want us to send one of our products elsewhere, contact us and we will inform you of the cost.

How many languages ​​can I browse the web in?

Currently you can browse in Spanish and English.

How do I know that I have made my purchase correctly?

Once your order has been placed, you will receive, within a maximum period of 24 hours, an email “receipt of the order”. If you do not receive it, contact us by email at

Is it possible to receive periodic information in my email with the latest news and offers from Pilatus?

Yes. To receive all our news you can subscribe to our newsletter or send us an email to .

What should I do if I receive a defective or incorrect item?

Pilatus only sells items in perfect condition, so if, exceptionally, you receive a garment with a defect (or different from what you ordered), contact us by email at . We will try to resolve it in the shortest possible time.

Payment Questions

Some frequently asked questions about how to make payment in Pilatus

What payment method can I use to make my purchase?

We accept credit and debit cards (Visa, Mastercard and Maestro) and Paypal.

I have a discount code. How do I use it?

If you have a discount code, you can apply it to your purchase before confirming the order and before paying. Make sure you enter your code in the appropriate box and click the “apply code” button to have it applied to your order. Please note that only one discount can be applied per order. Always check the terms and conditions that you will find in the discount code. WELCOME code of 10% deactivated at Christmas and sales.

Shipping Questions

Some frequently asked questions about shipping costs

Where I can get my order?

You can receive it at your home, at work or wherever you prefer, as long as you tell us the address correctly.

Has my order been shipped?

In the “shipment confirmation” email you will receive a tracking number from the courier company through which you can find out the status of your shipment.

When will I recive my order?

Between 1 and 3 business days. If your order is express, it will arrive in a maximum of 24 hours.

How much is the shipping?

The price is €4.95 for Spain and €5.95 for Portugal. You have the option of not paying shipping on orders over €30.

Return Questions

Some frequently asked questions about returns.

What is the deadline to make a return?

It is the one established by the Law (European Consumer Center) . The period for any return is 14 calendar days from the date of receipt of the order.

What should I do to return an item?

If you want to return an item purchased through, we recommend that you do so quickly and easily by contacting us by email at informing us of your order number, item(s). to return, reason for return. When you get our confirmation, you can deliver it to your nearest post office.

Returns are always free except for those discounted items or to which a promotional code has been applied, which will have an amount of €4.95.

When and how will I receive my refund amount?

After approving the return (the items must be in perfect condition), you will receive a confirmation email indicating that the amount will be paid in a few days. You will receive the refund in the same payment method you used to place your order. You have a period of 14 days to make your return.

Did not find the answer?

Contact us and we will solve your doubt within a maximum of 48 hours.